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Offre d'emploiBusiness Developer | Wortegem-Petegem

Cet emploi n'est plus disponible.

Description de l'emploi

Join us as a Customer Jedi, a hands-on and business minded person that becomes responsible for managing the relations with our existing customers and providing the best quality service to them.

This person will be the first in line to assist customers with problems and be responsible for delivering a quick and professional solution to them.

Your main responsibilities would be:
•Be the first in line to assist customers with any problem or question through various channels (phone, e-mail, chat,…)
•Search for creative solutions to help the customers as quickly as possible
•Manage all customers as a full project: prioritize and assign tasks to 2nd or 3rd line engineers if needed, provide everyone with the necessary information, follow-up internally, stay in constant communication with the customer, make sure the delivery of the solution takes place in time,…
•Log in on our robots to gather the required input for the engineers so they can analyze problems
•Define and maintain lists of frequently asked questions, common problems, and solutions,…
•Provide feedback to the company operations so we might adapt processes, the product,…
•Go on-site often, certainly with our first customers
•Find solutions to avoid going on-site

We are looking for a long-term and full-time employment

Votre profil

Job-related competences
•Business minded
•Strong communication skill
•Be social and helpful
•Good problem-solving / analytical skills
•Good at working methodologically
•Have a technical understanding of IT technology in general (e.g. networks, data flows,…)

Other requirements
•Full of passion for what you do
•Flexibility about working hours (not in quantity but when = after hours, weekend,…)
•Be willing to visit customers often
•Possess a driver’s license

Nous vous offrons

•A varying and responsible function
•Ongoing opportunities in a fast-growing company
•Work in a company with professional stability, a long term vision and exciting projects
•HQ with comfortable workplaces in the middle of nature
•Wide benefits and compensation package
•A contract of indefinite term
•Flexible work hours (38 hours/week)
•Social events for you and your family

Informations sur l'entreprise

Onze klant zijn missie is een niet-duurzame, levensbedreigende wereldsituatie ombuigen naar een duurzame, gezonde en eerlijke wereldsituatie. Dit door middel van werker-robots.
Begin 2018 was de eerste volwaardige robot ontwikkeld : een outdoor werker robot.
Niet enkel heeft het team de ambitie de wereld te verbeteren door werker robots betaalbaar te maken voor iedereen. Het team wil dit tevens op een ecologisch & ethische manier doen.
‘People, Planet & Profit’ is dan ook hun leuze.
Opgericht in 2016 is de firma op vandaag gegroeid tot een KMO met 10 personen.
Om hun team uit te breiden, zoeken zij op vandaag een inbound marketeer.

Numéro d'agrément: VG13/BUO
La diversité et l’inclusion sont des choses importantes pour Accent. Peu important qui, quoi ou comment tu es ou ce que tu représentes, ce sont tes talents qui font la différence.

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