Offre d'emploiCustomer Service Officer NL-FR | Vottem

Postulez maintenant !

Description de l'emploi

Your main tasks will be:

•Support Sales and Customers if there are questions;

•Solve the most frequent issues and setting up an FAQ database for our Customers & Sales;

•Setting up a contract in SAP, making sure that the customer structure is correct;

•Give periodical Print Services training/presentations in Sales team meetings on request of Sales Management;

•Monitor and report on the performance of our 3rd party service providers;

•Invoice any service given to our customers which is not covered by the Print Services contract;

•Making sure that ending Print Services contracts are timely followed up by our Sales department;

•Report on the Customer satisfaction concerning Print Services contracts towards: CSO-management, Head of Specialized Sales.

Votre profil

What's important to apply :

•Service oriented person, friendly, recognizing the customers mood and needs;
•Knowledge of Microsoft Office, working with Word, Excel, PowerPoint;
•Problem solver;
•Affinity with printer hardware, network;
•Able to recognize structures / processes and identify improvements;
•Able to create “buy-in” for new ideas;
•Ability to learn quickly;
•Flexible attitude, team player;
•This person will timely escalate if needed (e.g. issue, workload);
•Ability to prioritize workload, and the absolute drive, also to 3rd parties, to get the job done;
•Must be fluent in:
◦Dutch: spoken/written;
◦French: spoken/written;
◦English: spoken/written.

If so and if so only, please send us your resume : !

Nous vous offrons

A great job opportunity in a large company nearby Liège.
•An interesting competitive salary package;
•Fringe benefits (such as meal vouchers, company car, laptop, phone,...)

Informations sur l'entreprise

Our client is one of the greatest worldwide distributors of Workplace supplies solutions

Numéro d'agrément: W.INT.040
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