Offre d'emploiCustomer Service Representative | Lixhe

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Description de l'emploi

As Customer Support Representative, you will :
•Coordinate and/or enter orders coming in via fax, e-mail or telephone from customers and sales representatives according to specific requirements, including bundling & consignment orders, free of charge deliveries etc.
•Address enquiries from third party order processing supplier with regards to orders placed by customers and or sales representatives
•Monitor the delivery processes (e.g. Distribution Center and/or carrier), follow up and take actions to ensure customer expectations are met. Arrange special deliveries on request.
•Ensure correct and timely invoicing, follow up on obtaining purchase order references from customers when applicable
•Handle service complaints from customers and/or sales representatives
•Handle requests for returns and/or credits from customers and sales representatives after obtaining appropriate authorization according company policy.
•Address issues in the returns process with freight forwarder, warehouse, sales representative and /or customer
•Respond to enquiries from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability, warranty requests etc.
•Responsible to follow up on the Field inventory checks with the sales representatives on agreed timeframes,
•Manage litigations when applicable
•Report on backorders, Field Inventory and operational key metrics.

Votre profil

To apply for this position, you should have :
• an working experience in English and/or Dutch/ Flemish, French (mandatory).
• to handle MS office/Excel proficiency
• the capability to work and be compliant in a regulated, quality system driven environment
• the capacity to gain product knowledge and applications, with medical/healthcare industry experience

If so, please apply with sending your resume to : !

Nous vous offrons

As Customer Support Representative is to maintain the goals and objectives of the department : serve the need of our customers and local sales organization regarding order fulfillment, invoicing, customer support, service complaint handling and administrative tasks.

Informations sur l'entreprise

Our client is a global medical technology leader for more than 30 years.
They produce innovative medical solutions that improve the health of patients.
Our client is located in Kerkrade, The Netherlands

Numéro d'agrément: W.INT.040
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